These terms form the basis of the contract between our customer and Cakes by Lauren. These Terms, your Order and your Order confirmation are considered by us to set out the whole agreement between you and us for the sale of cakes. It is your responsibility to check all details in the order confirmation are complete and accurate as this is the document we work to when completing your order.

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Basis of Sale

Quotations are valid for a period of 14 calendar days from the day of issue. Cake sizes quoted are in inches and are based on the diameter of the cake. Cakes are 3 1/2 to 4 inches deep as standard. If you would like a deeper cake this needs to be requested at the time of booking.

No contract is made with you until we have received your booking fee. Once your booking fee has been received you are in a legally binding contract with Cakes by Lauren.

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The Cakes

We warrant that on delivery or collection the Cakes shall conform to their description as set out in the Order Confirmation, be of satisfactory quality and comply with all food safety, statutory and regulatory requirements in the UK. We will not be held responsible for customer disappointment of the design or the interpretation of the cake as long as it is made in line with the customer’s pre agreed requirements set out in the order confirmation and will face no consequent liability. It is the customers responsibility to ensure all details within the order confirmation meet their exact requirements.

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The warranty does not apply to any defect in the Cakes arising from wilful damage, accident, negligence by you or any third party, if you use the cake in a way we do not recommend, your failure to follow our instructions or any alterations you carry out.

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Our cakes are made in an environment where nuts, egg, milk, gluten and other allergens are present. We cannot guarantee that any cake is entirely nut or gluten free although we make every effort to ensure that allergies are accommodated.

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We cannot guarantee an exact replica of any cake but we will do our best to make it so. Where colour swatches are provided we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed.

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Fresh flowers are not included in the price of any wedding cake design. If a wedding cake is to be dressed with fresh flowers these are to be provided by your florist. NB. Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse. We recommend that your florist liaise directly with us to confirm detail about the size of cake being dressed to avoid any miscommunication.

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From time to time certain materials for our cakes may become obsolete. This is totally out of our control; however we will do our best to select replacement products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.

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If your cake contains figures made from sugar paste, whilst edible, we do not advise that they be eaten, due to the possible presence of dowels for reinforcement. All of our figures are handmade, and therefore, whilst we try to capture the characteristics of a particular person if requested (such as with eye colour, hair colour, hair length, glasses etc), we cannot guarantee a true likeness. It is your responsibility to provide images for our reference. If images are not provided standard figures shall be used.

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Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption.

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The cake is a fresh product containing no additives or preservatives and it is our right to assume consumption on the day requested. Fondant cakes should be stored in a dry place, at room temperature, away from direct sunlight and sources of heat in the box provided, they should NOT be refrigerated. Buttercream cakes should be kept refridgerated and brought to room temperature before serving.

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Cakes by Lauren and the customer expressly agree that the cakes and all goods purchased from Cakes by Lauren shall remain the property of Cakes by Lauren until paid in full.

 

Delivery and Collection

All orders may be collected free of charge from Cakes by Lauren, by prior arrangement. Please respect collection times as collection outside of these times can not be guaranteed, We accept no responsibility for any damage sustained to the cake once it has left the premises.

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If delivery has been requested we will deliver the cake on the day set out in the order confirmation to the address provided.  Cakes by Lauren will always do the best it can to ensure delivery dates agreed are achieved for the provision of the goods or services however Cakes by Lauren cannot accept liability for delays,

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When delivering to a wedding venue, we will contact the venue in advance to arrange a mutually convenient time for delivery. If we set up the wedding cake we shall take a photograph of the cake before leaving and, where possible, obtain a signature from the venue confirming the cake has been received in good condition. Should the venue need to set up the cake themselves we shall explain how the cake is to be displayed and where possible obtain a signature to verify we have done so. Once the cake has been delivered we are unable to accept and liability for any damage sustained to the cake thereafter nor any failure to follow the instructions provided.

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Price and Payment

The price of your cake will be as set out in your order confirmation. A 50% booking fee is required for all orders. Quotes are valid for 14 days, if no deposit has been received by this time then it will be assumed that the order is no longer needed and the date may be given to another customer. No further payment reminders will be sent and it is the responsibility of the client to ensure payment is on time.

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Please note all booking fees are non refundable.

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The balance must be paid in cleared monies no later than the date set out in the order confirmation by bank transfer to the account specified or by cash. If payment is not received by the date specified this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as laid out in the order confirmation. In these circumstances the cake will be made as close to the order confirmation as possible with no redress or liability on Cakes by Lauren.

 

Cancellation, postponement and alterations

In the event of a cancellation by yourselves, booking fees are non refundable. If the cake is to be cancelled within 48 hours of the agreed collection date full payment will be required.

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In the event of a postponement, the payment due remains the same as a cancellation. Subject to availability we will carry the monies paid forward to the new date.

You may, prior to 7 days of collectionn for celebration cakes, amend your order by providing us with written notice. In the case of alterations a new order confirmation will be issued detailing the changes and the new cost. Alterations are not confirmed until a new order confirmation has been issued. Should you make any changes after that time there will not be a reduction in the price you pay, even if your new design is cheaper than the original booking.

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In the unlikely event that we need to cancel your order any monies paid will be refunded. Cakes by Lauren reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, lock outs, riot, hostilities, non-availability of materials or supplies or any other event outside the control of Cakes by Lauren. Cakes by Lauren shall not be liable for any breach of contract resulting from such an event.

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Cakes by Lauren's liability (both in contract and tort) in respect of defects in goods or services shall be limited to the issue of a credit note in respect thereof or granting a refund or other such compensatory measures, at its discretion.

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Complaints

Complaints are very rare and due to the amount of work put into each individual cake we take them very seriously. Any issues must be brought to our attention within 48 hours of collection or delivery to give fair opportunity to assess the nature of the complaint.

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Both Parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party with a prior opportunity to resolve any issues between the parties amicably.

Complaints regarding the decoration of celebration cake can be easily repaired so errors of this nature must be pointed out upon delivery/collection so as to give us the opportunity to correct them. Once payment has been handed over this confirms that decoration is as requested and no further claims can be made. Wedding cake clients will be sent a detailed sketch of their wedding cake prior to the wedding. It is the clients responsibility to check that this meets with their requirements and raise any issues with us if there are any discrepancies.

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Where the complaint is in regards to the quality of the cake then the cake, or remainder of the cake/tier, must be returned to us as soon as possible after cutting and within 48 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint.

Please note we can only deal with the client who placed the original order.

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General Terms

All designs and intellectual property rights remain the property of Cakes by Lauren

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We reserve the right to use images of your cake for any form of advertising including web based promotions, brochures, galleries and competitions. It is advisable that you make a copy of all documentation received from Cakes by Lauren for your own benefit.

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This Agreement together with Order Confirmation documents provided constitute the entire agreement and understanding between the parties relating to the order. Except as may be expressly stated in this Agreement, it supersedes and cancels all prior agreements, statements, representations, understandings, negotiations and discussions, whether oral or written, between the parties. Each of the parties acknowledges and agrees that in entering into this Agreement it does not rely on any statement, representation, warranty or understanding made prior to this Agreement save to the extent that such statement, representation, warranty or understanding is incorporated into this Agreement. Each of the parties acknowledges and agrees that in entering into this Agreement it has not relied on (or has been induced to enter into this Agreement by) any statement, representation, warranty or understanding made prior to this Agreement. Nothing in this paragraph excludes any liability for fraudulent misrepresentation.

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In the event that any one or more such provisions of this Agreement should be deemed to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity and enforceability of the remaining valid and enforceable provisions thereof which shall be construed as if such invalid or unenforceable provisions had not been inserted.

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The parties agree to submit to the non-exclusive jurisdiction of the English courts.

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Any headings utilised in this Agreement have been inserted for the convenience of reference only and should in no way restrict or otherwise affect the construction of the terms and conditions hereof.

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Loyalty card

Terms and Conditions

Your Loyalty Card is issued to you but remains the property of Cakes by Lauren. You must return your Loyalty Card to us on request or destroy it if we so reasonably request. Once full, loyalty cards will be kept by Cakes by Lauren.

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You are responsible for the security of your Loyalty Card; any lost cards cannot be replaced.

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Our Loyalty Card can be used to earn stamps from cakes by Lauren. Details as to how stamps can be collected and redeemed appear below.

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Loyalty Points are personal to you and cannot be transferred to anybody else. Loyalty Points may only be redeemed and earned in accordance with these terms.

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Cakes by Lauren reserves the right to (i) stop issuing Loyalty Cards at any time if we decide to terminate the Loyalty Programme; (ii) to alter or amend the terms and conditions of operation of the Loyalty Card.

 

How to earn stamps & redeem rewards

To collect stamps for an order, you must present your Loyalty Card upon collection or within 30 days of collection.

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A minimum of £12 must be spent in order to qualify for a stamp. One stamp will be given per order no matter the value of the order.

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Once the card is full you will be entitled to a free box of 6 cupcakes or brownies, or 10% off your next order. The reward must be mentioned at the start of your next order and is to be collected at the same time as the next order.

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Reward redemption is subject to availability.

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Cupcakes will be in either vanilla or chocolate, with simple decoration.  Brownies will be double chocolate flavoured. Please note these will contain egg, milk & gluten and baked in an environment where other allergens including nuts and peanuts are present.

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Full loyalty cards must be presented upon collection of the reward and are to be kept by Cakes by Lauren to be destroyed.